AT&T corporate store is located in Walmart plaza on Collins Hill road near exit 316. AT&T mobile service, Fiber Internet, DIRECTV and other small business services are available there. Customer service is really great. This corporate location is really convenient for Lawrenceville residents.
Store needs a new manager!!My last visit to at&t was at this location and the store manager tim was so rude and disrespectful to me that i have now left at&t after over 10years being a loyal cell phone customer. I will be cancelling my uverse tv, internet and switching my business account to another provider as well. I saw this manager treat other customers in a rude manner as well and i was hoping it was just a bad interaction with them but when he got involved with the sales person trying to assist me, he was just as rude. He lied to me about promotional offers and when i called him out on the lies, he just lied some more and then walked away and just got on his phone to look at his social media. He would not attempt to help anyone with their issues and kept telling any customer that had an issue to call customer care. Several customers were frustrated with this low level of customer service and left the store upset. Maybe the company or at least tims manager should look into sending him back to customer service 101 training because he sure doesnt understand how to work with customers. And to try and put people down that call you out on lies is wrong. i doubt that anything will be done about this though.
Poor customer service from management and a lack of industry knowledge to better assist the customers that have any sort of technical problem or even a billing concern. There used to be a manager there that could answer technical questions and he would even work to solve problems that would not be a sale. The manager there now, Tim, is just not helpful and was even condescending to me because of the fact that i am not from America. He pretended to not understand what i was saying and just told me to call customer service if i have any issues. He only cares about sales and not customer service. I have been to other At&t stores and they dont have any problems understanding my speaking but Tim just did not show any sort of caring attitude towards my issues. I will not be going back to this location anymore.
Worst management i have ever dealt with. The store manager is rude and racist towards people who arent black- they have a new assistant manager who obvisoulsy has no manager experience but she seems like she is just taking orders out of fear from the store manager. I saw that at&t even removed my review on their site because i called out the manager which is wrong. They are covering up for this awful excuse for a manager. I advise everyone to go to a different location for your at&t services and shopping. Snellville, Buford and Johns Creek are all options for at&t customers that will treat you with respect.
avoid Tim at all cost. i was trying to just buy a phone outright and because i wasnt getting insurance and directv i was told that i could not buy the phone outright. tim made my uverse tv seem like a bad choice and talked down to me after i said no to insurance. luckily i went to another at&t location nearby (because i knew that tim was lying to me about my purchase of the phone) and they were able to sell me the phone. tim was to worried about whatever sales goals he had and he told me he was the store manager too. he was anything but a manager in terms of helping me. the other store said that they get at least 5 people a week complaining about this tim guy too. the sales people at the buford location even told me that they wouldnt work for tim if they were paid double. avoid this store and go to either buford or snellville to get help or buy anything. this lawrenceville location is small and looks like it will be out of business soon anyways. if you go to buford ask for a guy named Hamsa ( i think that is how you spell it), he was super helpful and the other guy was the manager over there he was nice too and he was the one that told me to avoid tim. from now on i will only shop at buford or snellville even if they are a longer drive for me. and to think i have a business account with at&t, uverse tv and internet.
AT&T Store is a Canadian Store based in Lawrenceville, Quebec. AT&T Store is located at 722 Collins Hill Rd A, Lawrenceville, GA 30046, USA, Lawrenceville, Quebec 30046, Canada.
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